White Paper - Paperless Public Administration
Monday, December 14, 2009
cBrain white paper on "Paperless Public Administration" describes the next step towards digital governmental work without the use of paper to move information between knowledge workers.
The transition to a paperless workflow is not just a question of technology! AND it is not just the elimination of forms but the elimination of paper all together!
It is equally a question of influencing and shaping the culture for how people adapt to a new way of collaborating and sharing knowledge.
Experiences show, that when new tools, like cBrain F2, are made available to knowledge workers, it fosters innovation and lead to process improvements that are difficult to predict.
We see, that the use of new tools generate ideas that were not anticipated but in hindsight maybe were obvious -- the extensive use of build-in social media tools (chat function) as an integral part of the work process.
Most people have, as an example, used the stick-on note on paper for many years as a way to ask a question or provide an answer or suggestion as part of the paper workflow. The cBrain F2 chat function providing the same functionality digitally as the stick-on note got a lot more use than was anticipated.
To learn more, download our white paper here.