The Danish Ministry of Climate and Energy and the Ministry of Transport received the Digitalization Award 2011 for their implementation of a new IT-system, called cBrain F2.

cBrain F2 facilitates the elimination of paper-based work, collaboration and records management and incorporates social media tools (presented as chat, stick-on notes, etc.) in the execution of governmental case management.

This is the first true government 2.0 solution that incorporates all work done within a governmental department entirely eliminating the use of paper to transfer information.

Now all personnel groups work digitally, from the youngest employee to the Permanent Secretary.  Paper is no longer used to move and process governmental data and work information as governmental knowledge workers carry out their duties. And all case management processing, knowledge sharing, collaboration as well as archiving and journalizing (records management) are managed within the F2 system.

The Ministries were presented the award by the Danish Minister for Science, Technology and Innovation at a yearly digitalization conference in April 2011 arranged by the national IT and Telecom Agency under the Ministry.

The digital approach has led to significant efficiency gains, increased security as well as higher employee satisfaction. Reports from the Danish Ministries include an average reduction of case processing time by 1/3, time savings of 30-45 minutes per employees per day and a user survey reporting that 37% of employees are now happier at work.

At the award ceremony it was stated:

• “The Ministries have shown how we can still achieve major efficiency within the area of public administration. Their new integrated case management solution is ground-breaking in the way it connects and integrates political case management and traditional journalizing practices. As an example, now registration and journalizing is “just” a fully automated side effect of sending an email and NOT a separate activity.”
• “It is also pioneering thinking that the solution offers built-in social media technologies where any document is tightly integrated with Chat functionality.”
• “Furthermore, it is outstanding how fast the Ministries have been able to implement and roll-out their new system. The complete project took only six months at the Ministry of Transport followed by only 8 weeks at the Ministry of Climate and Energy.”