Implementation of cBrains's F2 software platform has given the Danish State Administration a digital production system that integrates all case management.


Read about cBrain F2 and the Danish State Administration in cView 02 2015 - cBrains magazine on digitisation

By Jan Horsager

Interview:
Over the past six months, the Danish State Administration has undergone a digital revolution. Implementation of cBrain's F2 software platform has given the Danish State Administration a digital production system that integrates all case management.

"Speed has been a crucial factor for success," says cBrain's CEO Per Tejs Knudsen. He points out two places where speed is crucial: Implementation and delivery.

Implementation is all about the project and delivery is all about leadership. And according to Per Tejs Knudsen, speed is so crucial because technology develops exponentially but people tend to think only about linear progress.

"Our problem is not the technology, but our ability to use it. If IT projects last longer than it takes the technology to change, we're missing out on the opportunity to get further benefits."

"Technology doesn't just affect the processes that are supported. It also moves the goalposts for what's possible in through increased efficiency or innovation.So it is extremely important that the leadership in an organisation understands what it wants to achieve with digitisation and what is possible to achieve organisationally with technology."

Leadership focus
"It is clearly a leadership focus area to remove barriers to speeding up implementation and execution." Per Tejs Knudsen points out the Danish State Administration as an example of the art of digitising an agency in six months.

The Danish State Administration has now completed implementation of F2 as a platform for going digital. This was part of an overall change management project: the political agreement to merge the five regional state administrations into one agency assumed that there would be efficiency built in to offset the decline in funding in the coming years.

"The Danish State Administration project is quite interesting: The entire platform will be replaced in six months. With a project that lasts six months, we avoid technology changing. But that could happen if the project lasts two or three years."

"The classic approach to doing projects with technology is to spend a year for requirements and analysis, a year for tendering, one or two years for implementation: This is not being ready for the future," says Per Tejs Knudsen.

Preparing for tomorrow
He points out that designing for the future in a digital society is different to the industrialised society we are normally use as a yardstick.

"We are talking about a moving target. Technology development makes it possible to solve tasks in new ways and to lead in new ways: leadership teams in customer organisations have to take this into consideration. Equally the supplier needs to understand the potential of technology and make sure the customer is aware of it."

"We need to recognise that technology itself changes the rules of the game. And it is a partnership between customers and suppliers to exploit opportunities in the best way," says Per Tejs Knudsen.

"This speed discussion is not just a discussion about speed for speed's sake. But because technology evolves we have to work together with customers to deliver what is needed today instead of what was needed yesterday," says Per Tejs Knudsen.

Read about cBrain F2 and the Danish State Administration in cView 02 2015 - cBrains magazine on digitisation