"You would think it was a lie, but employees say they are actually happier at work after the introduction of the new IT-system". Permanent Secretary, Jacob Heinsen, March 2010

On January 4th, 2010 the central department within the Danish Ministry of Transport took a step into a future which a few years ago seemed utopian. The department completed a total digitalization of all internal workflows.

Now all personnel groups work digitally, from youngest employee to the Minister, and all work and case processing, knowledge sharing, communication as well as archiving and journalizing is managed within a one-single IT-system: cBrain F2.

The use of printers has been significantly reduced, and the complete digitalization of all internal work processing offers a much better work and case overview, while at the same time cases move faster internally.

The digitalization project included a replacement of the Ministry’s previous Case Processing and Document Management System, and the Ministry has conducted a user survey 2 months after the new system went live. The survey shows a number of significant results, including that user satisfaction have shifted from “not satisfied” to “satisfied” and at the same time the digitalization has had a significant positive impact on the general work satisfaction among employees in the department.

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