THE CHALLENGE

The Ministry of Finance has handled and processed all requests related to special tax treatment manually via e-mail and/or phone calls. The manual way of treating the requests is challenging. It does not support the track of cases, data management, and collaboration between governmental entities to get insights into their application status. This resulted in the lack of high quality, efficient and transparent administration of cases and workflows.

Additionally, the challenge was implementing a solution with limited access via local login authorization to ensure complete and high-quality submissions from the Department of Finance as part of this government-to-government service.

THE Solution

cBrain's ATTR digital solution includes the F2 Standard platform, and:

• Self-service web-form used by governmental entities operating within UAE to send in their applications for special tax treatment.

• A checklist/business process, including:

  • All applications into the ATTR unit inbox

  • One application – One case

  • Self-service information is displayed and filled out in the system

  • Automation of contact creation for future reference

  • Clear responsibility & progress status

  • Transparency of all cases for the ATTR team

  • Tasks inside the checklist include:

    • Control of information

    • Email to the applicant for requesting missing information

    • Calculation of a checklist for “Designated Zones”

    • Preparing of a cabinet memorandum

    • Clear decision status

• Search Template as a management tool in real-time