Dredging (DK)
Challenge
Dredging is the process of cleaning and deepening hundreds of harbors and channels, which is necessary for sea transport and harbor operation. Dredging means digging up the seabed in harbors and channels and dumping it in the ocean.
The dumping always happens in a designated dredging area approved by the environmental authorities.
In Denmark relocating seabed materials requires a permit from the Danish Environmental Protection Agency.
KEYWORDS
Thematic
Marine environment
Legal
Danish Marine Environment Act
Tech
Mass operations, inspections
Solution
The complete F2 solution covers everything from applications to active dredging permits to annual inspections. A number of self-service solutions have been configured, some related to the application process, others to dredging permit inspections. The EPA also employs a number of F2 case types that communicate with each other. Finally, there is the scheme case, which helps provide an overview of both active dredging permits and dredging areas, and which helps when sending letters and creating inspection cases. Applications are sent using a self-service solution on the EPA website. Here the applicant is guided through each step and what information is needed to process the application.
The application is sent directly to the case manager’s dredging inbox, a case is created, and a receipt sent back to the applicant. If the application is approved, the case becomes a dredging area case. This case type also contains several steps to help guide the case manager. The dredging case provides an overview of the dredging area’s capacity, which is a prerequisite for the case manager’s approval of the application.
An overview case helps the case manager send letters and maintain the general overview of the case flow. A report is created for active permits. From this case, letters are sent regarding annual reports and the creation of related cases. When the request for an annual report has been answered, the information the EPA receives is automatically added to the case and a receipt is automatically sent.
Results
Before, the case manager had to send all letters manually – now letters are sent just by clicking a button. Additionally, it is possible to create a list of all annual reports and replies. Before, a case manager had to check each of the 200 cases and manually type data into an Excel sheet. This is now facilitated by the overview case.
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