Case Management
Functionality
The platform helps describe an organization’s workflow in detail down to case types, tasks, and roles as well as offer the possibility to automate certain case processes and tasks. These workflows are saved in a case guide. When a case is created, the correct case guide is attached, and the workflow to handle the case is visible. Each step in the workflow consist of a number of tasks that should be completed in a streamlined way. Throughout the case handling, all information, documentation, and work is done within the software.
Benefits
Having a defined workflow with specified tasks connected to each step ensures consistent handling of cases, clear division of tasks, saves time and helps increase quality. Additionally, it ensures compliance with administrative requirements. Having the entire workflow gathered on the same platform ensures that all information, decisions and rulings are stored to each case, thereby securing a clear audit trail.
Software
F2 case management is part of the core software, which is configured to fit organizations’ individual processes. Workflows are therefore mapped and created for each individual flow within the organization, with individual checklists to manage the workflows.
Cases
F2 CASE | RUDERSDAL COUNCIL
cBrain provided an end-to-end digital case management service for citizens in Rudersdal.
F2 CASE | DANISH TAX AUTHORITY
cBrain has worked with the Danish tax authority to reduce instances of fraud and error in the processing of dividend tax refunds.
F2 CASE | THE AGENCY OF FAMILY LAW
cBrain worked with the agency of family law to transform the way citizens are supported through life-changing events.