Inflation cash assistance (Denmark)
Challenge
The hike in 2022 energy prices and subsequent inflation has led governments to device cash assistance programs for citizens to help cover the rise in cost of living. The Danish government wanted to direct cash assistance fast to the most needy. But problems in the data quality in some of the central registers presented a challenge for automated pay-outs and raised the need for an agile application-based solution.
Solution
The solution allows citizens who claim to be entitled to cash assistance to apply for it. When an application is received the system automatically opens the case, sends a receipt to the applicant and screens and places the application as either pre-approved, random sample of pre-approved to be checked or manual case-assessment.
KEYWORDS
Thematic
Land use, forestry, reforestation, agriculture, sequestration, carbon credits
Legal
Danish Climate Forest Foundation Act, Glasgow Leaders’ Declaration On Forests And Land Use
Tech
Grant management, GIS
Pre-approved cases are compiled for mass operation to issue letters of approval.
Cases drawn to the random check are either approved or returned to manual handling. If returned there is a check for similar cases in the database to prevent erroneous approvals.
Manual cases are in multiple categories based in the income criteria, criteria related to source of heating etc. The relevant team is then assigned the screening of the application, which may lead to request for more information, where unique hearing links are sent to the applicant with a short deadline for answering.
A compilation case automatically notifies applicants of the approval of their application. Then it produces a list of recipients that is transferred to the governments centralized Cash Assistance Center that pays out the subsidy directly to the applicants bank account.
When the payment has been carried out, the solutions closes the case and stores it in the digital archive.
Results
The Energy Agency needed a solution that would be accurate and less labor intense than earlier solutions. And they needed it fast.
This solution was designed to go live less than 12 weeks after the project began and dramatically reduce the need for manual case work and at the same time increase accountability.
F2 Climate Software Solutions
