The Problem Many public-sector AI initiatives fail because generic AI tools are introduced outside the actual case workflow; creating parallel processes that undermine documentation, traceability, and accountability. Broad ambitions without operational clarity are the most common culprit.
The Core Insight AI should be treated as a "digital colleague" performing defined tasks within a governed process - not as a standalone chatbot. The question shouldn't be "where can we use AI?" but "which specific tasks inside this process should AI perform?"
