(ONLY TO GO LIVE AFTER MICDE HAS ANNOUNCED) Kenyan ministry goes paperless in just 10 weeks

Introduction

Kenya’s Ministry of Information, Communications, and The Digital Economy (MICDE) transitioned to a paperless government in 10 weeks using a structured digital transformation framework. Leveraging cBrain’s proven model, the transition enhanced efficiency, transparency, and accountability, improving public service delivery

Case metrics

Key statistics

weeks to fully digitize MICDE’s operations

100%

paperless workflows implemented, enabling seamless e-governance

step digital transformation framework ensuring structured deployment and user adoption

The challenge

The need for digital transformation to drive economic growth

Digitizing government operations has been recognized by the World Bank, OECD and United Nations as a key driver for enhancing public sector efficiency and transparency. Transitioning to paperless eGovernment not only eliminates reliance on physical documentation but also plays a crucial role in building sustainable and accountable institutions while boosting regional Gross Domestic Product (GDP). To achieve these goals, MICDE sought to modernize government services and establish a fully digital, efficient governance model.

However, MICDE faced significant challenges in modernizing its operations while ensuring accessibility, efficiency, and compliance with digital governance standards:

Manual, paper-based workflows – Government processes relied heavily on physical documentation leading to delays and inefficiencies.
Lack of standardized digital processes – Without a unified digital framework, different departments operated independently, making it difficult to scale solutions across the ministry.
Limited digital expertise – Government employees required targeted capacity building and leadership support to facilitate a smooth transition from paper-based to digital operations.

These challenges underscored the urgent need for a fast, scalable, and compliant digital transformation that would streamline operations, eliminate inefficiencies, and create a foundation for long-term success.

“Digital is the lifeline to opportunity in Africa, and it should not remain a luxury. With the right partners like Denmark and cBrain, we can expand critical access to information and education, and unlock innovation at scale, thus bridging divides and empowering millions to shape a more equal and prosperous future in Africa.”

Ahunna Eziakonwa

UN Assistant-Secretary General and UNDP’s Regional Bureau for Africa Director

The solution

Executing at speed with COTS software, a structured approach and targeted training

MICDE’s transformation was made possible by leveraging cBrain’s Commercial Off-The-Shelf (COTS) software platform, F2, built for government. As a fully integrated, adaptable solution, F2 allowed MICDE to transition seamlessly intoa paperless eGovernment while ensuring compliance, efficiency, andtransparency.

To achieve this transformation, they followed a structured structured project plan:

cBrain built an alpha version in F2 based on proven Danish best practices.
cBrain deployed, trained, and interviewed the government leaders and employees, and adapted a beta version in F2.
cBrain deployed, trained, and interviewed again before rolling out the final version in F2, conducting user training for full implementation.

The user training played a crucial role in accelerating the transition to a fully paperless government. MICDE adopted the Digital Driver’s License, a structured five-step training model designed to equip government leaders and employees with the necessary skills to operate efficiently in a digital-first environment. This approach enabled MICDE to digitize operations within only 10weeks.

The Digital Driver’s License follows a clearly defined five-step learning process:

Emails (e-mail-like interface) + Cases: Establishing a compliance-based foundation for digital government.
Chats + Approvals: Implementing smart informal communication and decision-making flows.
Phone: Enabling a fully mobile government workforce.

The result

From paper-based to digital-first in just 10 weeks

MICDE’s transition to a 100% paperless government in just 10 weeks is a testament to the effectiveness of a structured digital transformation approach. By eliminating manual, paper-based workflows and implementing COTS software and proven best practices, MICDE achieved greater efficiency, transparency, and scalability in government operations.

A key driver of success was MICDE’s strong digital leadership, which ensured top-down commitment and alignment with digital adoption. This leadership, combined with cBrain’s deep understanding of government workflows and the adaptability of the F2 platform, enabled seamless execution and long-term sustainability.

The project demonstrated how a proven Danish government model could be effectively adapted in only 10 weeks to an African government ministry. Following the success of MICDE’s transformation, there is now a strong case for developing a scalable paperless e-Government package for African governments. By leveraging Danish government best practices and the F2 platform, this model can be efficiently replicated to drive digital transformation across the African continent, strengthening e-governance, increasing efficiency, and accelerating economic growth.

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