Enable fast, informal collaboration without disrupting formal processes.

Chat supports day-to-day coordination and knowledge sharing, keeping informal dialogue close to the work while preserving governance.

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Standardized by Design. Create consistent request handling across departments and processes.
Mission icon
Automated & Efficient. Reduce manual coordination through workflows, rules, and approvals.
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Transparent & Auditable. Ensure full visibility, accountability, and traceability for every request.

Product overview

Contextual team chat

  • Informal chat tied to work context
  • Conversations linked to cases and items
  • Lightweight collaboration for teams
  • Clear separation from formal communication
  • Reduced reliance on external chat tools
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Key benefits

Faster coordination
Quick questions and clarifications are resolved without delays.
Better context
Chat stays connected to the relevant work and content.
Clear boundaries
Informal dialogue does not replace formal, auditable communication.

Core capabilities

Contextual chat
  • Chat linked to cases and work items
  • Conversations remain relevant
  • Reduced context switching
Team collaboration
  • One-to-one and group conversations
  • Support for daily coordination
  • Improved team alignment
Informal by design
  • No formal decisions in chat
  • Clear distinction from correspondence
  • Supports good governance

How it works

Users communicate informally through chat linked to their work, while formal communication and decisions remain in structured channels.

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Use cases

Team coordination

Support day-to-day collaboration within teams.

Case discussions

Discuss work informally in context.

Knowledge sharing

Share insights and clarifications quickly.

Trusted by government leaders

“Chat makes everyday coordination easier without blurring formal processes.”
Senior Case Officer
“We collaborate faster, but still know where official decisions belong.”
Head of Administration
“Keeping informal dialogue out of email has improved clarity.”
Project Manager

Security & compliance

Access control

Chat access follows role-based permissions.

Better context

Chat content is handled securely within the platform.

Clear boundaries

Formal communication remains auditable and controlled.

Frequently asked questions

Is chat used for decisions?
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Is chat linked to work?
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Is chat auditable?
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Ready to see how we can help you?

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