Enable fast, informal collaboration without disrupting formal processes.

Chat supports day-to-day coordination and knowledge sharing, keeping informal dialogue close to the work while preserving governance.

Fast coordination. Enable quick, informal collaboration.

Work in context. Keep discussions close to cases and tasks.

Clear boundaries. Separate informal chat from formal communication.

Product overview

Contextual team chat

  • Informal chat tied to work context
  • Conversations linked to cases and items
  • Lightweight collaboration for teams
  • Clear separation from formal communication
  • Reduced reliance on external chat tools
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Key benefits

Faster coordination
Quick questions and clarifications are resolved without delays.
Better context
Chat stays connected to the relevant work and content.
Clear boundaries
Informal dialogue does not replace formal, auditable communication.

Core capabilities

Contextual chat
  • Chat linked to cases and work items
  • Conversations remain relevant
  • Reduced context switching
Team collaboration
  • One-to-one and group conversations
  • Support for daily coordination
  • Improved team alignment
Informal by design
  • No formal decisions in chat
  • Clear distinction from correspondence
  • Supports good governance

How it works

Approvals are surfaced to decision-makers through F2 Manager and F2 Touch, allowing secure review and action while maintaining full auditability.

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How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. Administrators define request types with workflows and rules
  2. Users submit requests using structured forms
  3. Requests are routed automatically to the right roles — also externally
  4. Decisions and approvals are documented
  5. Requests are completed with full audit trail

All steps are managed within the shared data model of cBrain F2, ensuring consistency across processes and products.

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How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. FOI requests are received via email, portals, or internal registration
  2. Requests are automatically structured as FOI cases
  3. Documents are collected, reviewed, and approved within the workflow
  4. Decisions and disclosures are formally documented
  5. Responses are sent with full traceability and audit logging

All steps are handled within the shared data model of cBrain F2, ensuring consistency and reuse across the organization.

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Use cases

Team coordination

Support day-to-day collaboration within teams.

Case discussions

Discuss work informally in context.

Knowledge sharing

Share insights and clarifications quickly.

Trusted by government leaders

“Chat makes everyday coordination easier without blurring formal processes.”
Senior Case Officer
“We collaborate faster, but still know where official decisions belong.”
Head of Administration
“Keeping informal dialogue out of email has improved clarity.”
Project Manager

Security & compliance

Access control

Chat access follows role-based permissions.

Data protection

Chat content is handled securely within the platform.

Clear separation

Formal communication remains auditable and controlled.

Frequently asked questions

Is chat used for decisions?
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Is chat linked to work?
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Is chat auditable?
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How it works

Users communicate informally through chat linked to their work, while formal communication and decisions remain in structured channels.

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