Next-Gen Digital Case and Archive Solutions

Inspiration for your future digital solution

Public sector organizations face growing demands for documentation, efficiency, data protection, and intuitive user experiences. A contemporary case and archive solution must go beyond basic document and journal handling; It should actively streamline daily operations, ensure compliant archiving, and foster collaboration across departments.

Best practice, built into the F2 platform

F2 is the result of 15+ years of iterative development in partnership with 100+ public authorities. The platform reflects a deep understanding of the public sector’s needs and enables full digital case management across departments and processes. Drawing on this experience, we can help public sector entities define their needs in a way that reflect best practice and operational reality.

Full digital support for case procedures

A modern solution must handle more than documents - it must map and automate complete workflows. With digital support for each step, from application to final archiving, public authorities can reduce turnaround times, minimize errors, and ensure traceability across the board, as manual handoffs and fragmented processes lead to inefficiencies and compliance risks. Full digital case flows enable auditability, speed, and data-driven decision-making.

Flexible configuration without coding

Your needs are unique, which must be reflected in the system. Many systems require custom development for even small changes. This slows down adaptation, adds cost, and locks the organization into external dependencies. A modern platform must empower the organization to maintain and develop its own workflows and processes in response to changing needs and new regulations.

Ready for integration

Modern public administration is interconnected. A digital platform must integrate with core systems, national services, and specialized sector applications. Without robust integration capabilities, organizations risk duplicating work, losing data, and delaying services.

Built-insecurity and compliance

Security and compliance are not optional features, they must be foundational to how the system is built. Data protection, legal archiving requirements and auditability must be in place by design, not as add-ons.

Accessibility and user focus

No matter how powerful a system is, it must be easy to use. Accessibility and intuitive design are essential for ensuring broad adoption across departments, user roles, and service channels. Poor usability leads to resistance, errors, and lost efficiency.

Proven experience

Deploying anew system shouldn’t be a leap of faith. Public authorities need confidence that their solution is tried, tested, and adaptable to the unique demands of public governance. It should be a system made for the public sector and built around customer needs.

Get the checklist

We have compiled an overview of key requirements and recommendations for modern case and archive systems in a short and concrete PDF. Use it as a checklist or inspiration for your next solution.

F2 is a proven digital platform designed to support the entire case lifecycle - from self-service and application to case management, approvals, communication, and archiving. All steps are fully digitized and integrated, ensuring traceability, data quality, and operational efficiency across the process.

The platform offers flexible configuration of workflows, roles, and process logic, allowing administrators to adapt and maintain the system independently or with the help if cBrain, depending on needs and technical resources. This enables faster implementation, reduces total cost of ownership, and ensures continuous alignment with evolving operational and regulatory requirements.

F2 is built with openness and interoperability in mind. It provides well-documented APIs and native support for integration with professional systems, shared public components, and external services. Backed by cBrain’s extensive experience, the platform supports secure, real-time integrations in both national and international environments.

Security and compliance are fundamental to F2’s architecture. The platform supports ISO27001 and ISAE audit standards and aligns with GDPR requirements. It includes end-to-end encryption, role-based access control, and full audit logging by default, ensuring robust data protection and accountability from day one.

Designed for everyday use by caseworkers, managers, and citizens alike, F2 emphasizes accessibility and user experience. It supports universal design, localized interfaces, and mobile-friendly access, making the platform intuitive to use and easy to adopt, with minimal training required.

Used by more than 100 public organizations, including ministries, agencies, and international institutions, F2 is continuously developed based on user feedback and shared best practices. This ensures ongoing delivery reliability and relevance to real-world public sector needs.

Read more about F2 or contact us for a review of how a solution based on best practice principles can support your organization.