
To improve manual communication and case handling
The Danish Labour Court is a specialized court outside the traditional legal system. The court plays a special role in the Danish labour market, characterized by collective, negotiated labour market agreements. The court solves 1,000-1,500 cases annually in close coordination with the labour market parties, the Danish Trade Union Confederation and the Confederation of Danish Employers.
The court administration wanted to modernize its legacy system that was no longer supported, and doing so, seize the opportunity to improve GDPR compliance and smoothen communication between the three parties, the court and the two labour market parties, which was manually handled. Most cases in the court are initiated directly by the two labour market parties, based on prior dialogue with their members, documented in the case management systems of the organizations.