Standardize, automate, and control how requests flow through your organization

Standardized by Design. Create consistent request handling across departments and processes.

Automated & Efficient. Reduce manual coordination through workflows, rules, and approvals.

Transparent & Auditable. Ensure full visibility, accountability, and traceability for every request.

Product overview

Request Types enables public organizations to:

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Define standardized request categories with structured workflows
Automate routing, approvals, and deadlines
Track all requests centrally with full transparency and auditability

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Consistency & Governance

Organization-wide request definitions and templates ensure uniform handling across departments and units, reducing dependency on individual practices and replacing fragmented, email-based processes.

Efficiency & Automation

Automated task assignment and approval flows, combined with built-in deadlines and reminders, enable faster processing with fewer manual handovers.

Management Insight & Control

A central overview of request volumes, statuses, and bottlenecks ensures clear ownership and accountability for each request, while providing a strong data foundation for reporting and optimization.

Configurable Request Definitions

Create request types for approvals, exemptions, access requests, and more
Define required data, documents, and roles per request
Reuse templates across the organization

Workflow & Approval Automation

Rule-based routing and escalation
Multi-step approvals with full traceability
Deadline tracking aligned with internal policies

Unified Request Management

All requests handled as structured cases
Secure document and data handling
Integration with records, correspondence, and case management

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Define →Submit → Process → Approve → Complete

Administrators define request types with workflows and rules
Users submit requests using structured forms
Requests are routed automatically to the right roles
Decisions and approvals are documented
Requests are completed with full audit trail

All steps are managed within the shared data model of cBrain F2, ensuring consistency across processes and products.

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Trusted by government leaders

Security & compliance

Role-based access control

Role-based access control text

Efficiency & Automation

Full audit logging of actions and decisions text

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Management Insight & Control

Secure storage of documents and request data text

GDPR-compliant data handling

Frequently asked questions

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Request types

Standardize, automate, and control how requests flow through your organization

Product overview

Request Types enables public organizations to:

Key benefits

Core capabilities

How it works

Define →Submit → Process → Approve → Complete

Use cases

Trusted by government leaders

Security & compliance

Frequently asked questions

Kontaktiere uns und erfahre, wie wir dich unterstützen können.

cBrain F2 AI Expert

cBrain adjusts expectations for 2025 while preparing a new growth plan for 2026–2028

Request types

Standardize, automate, and control how requests flow through your organization

Product overview

Request Types enables public organizations to:

Key benefits

Core capabilities

How it works

Define →Submit → Process → Approve → Complete

Use cases

Trusted by government leaders

Security & compliance

Frequently asked questions

Kontaktiere uns und erfahre, wie wir dich unterstützen können.