Public-sector organizations handle a wide range of internal and external requests — approvals, access requests, service requests, exemptions, and more. Without standardization, these requests often end up fragmented across emails, spreadsheets, and inboxes, creating delays, risk, and lack of oversight.
Consistent requests. Standardize recurring request processes across the organization.
Automated routing. Ensure requests follow defined workflows and approvals.
Clear oversight. Gain transparency into volumes, status, and outcomes.
Request Types enables public organizations to
A few simple steps are all that are needed to ensure a consistent and compliant process:
All steps are managed within the shared data model of cBrain F2, ensuring consistency across processes and products.
Standardize approvals such as policy exemptions, spending requests, or internal authorizations.
Handle structured incoming requests with predictable processing and response times.
Ensure smooth collaboration when requests involve multiple units or authorities.
Role-based access and controlled permissions ensure that sensitive information is only available to authorized users.
All actions, decisions, and documents are handled in accordance with public-sector regulations, ensuring consistent and defensible compliance.
Every step is logged and traceable, providing a complete audit trail for reviews, oversight, and accountability.
