Request types

Standardize, automate, and control how requests flow through your organization

Public-sector organizations handle a wide range of internal and external requests — approvals, access requests, service requests, exemptions, and more. Without standardization, these requests often end up fragmented across emails, spreadsheets, and inboxes, creating delays, risk, and lack of oversight.

Standardized by Design. Create consistent request handling across departments and processes.

Automated & Efficient. Reduce manual coordination through workflows, rules, and approvals.

Transparent & Auditable. Ensure full visibility, accountability, and traceability for every request.

Product overview

Request Types enables public organizations to:

Define standardized request categories with structured workflows
Automate routing, approvals, and deadlines
Track all requests centrally with full transparency and auditability

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Key benefits

Consistency & Governance

Organization-wide request definitions and templates ensure uniform handling across departments and units, reducing dependency on individual practices and replacing fragmented, email-based processes.

Efficiency & Automation

Automated task assignment and approval flows, combined with built-in deadlines and reminders, enable faster processing with fewer manual handovers.

Management Insight & Control

A central overview of request volumes, statuses, and bottlenecks ensures clear ownership and accountability for each request, while providing a strong data foundation for reporting and optimization.

Core capabilities

Configurable Request Definitions

Create request types for approvals, exemptions, access requests, and more
Define required data, documents, and roles per request
Reuse templates across the organization

Workflow & Approval Automation

Rule-based routing and escalation
Multi-step approvals with full traceability
Deadline tracking aligned with internal policies

Unified Request Management

All requests handled as structured cases
Secure document and data handling
Integration with records, correspondence, and case management

How it works

Define →Submit → Process → Approve → Complete

Administrators define request types with workflows and rules
Users submit requests using structured forms
Requests are routed automatically to the right roles
Decisions and approvals are documented
Requests are completed with full audit trail

All steps are managed within the shared data model of cBrain F2, ensuring consistency across processes and products.

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Use cases

Tailored to Government Needs

For Internal Approvals & Decisions

Standardize approvals such as policy exemptions, spending requests, or internal authorizations.

For Citizen or Stakeholder Requests

Handle structured incoming requests with predictable processing and response times.

For Cross-Department Processes

Ensure smooth collaboration when requests involve multiple units or authorities.

Security & compliance

Highlights

Role-based access control
Full audit logging of actions and decisions
GDPR-compliant data handling
Secure storage of documents and request data

These controls are inherited from the underlying cBrain F2 platform and applied consistently across all request processes.

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Frequently asked questions

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Use cases

Tailored to Government Needs

For Internal Approvals & Decisions

Standardize approvals such as policy exemptions, spending requests, or internal authorizations.

For Citizen or Stakeholder Requests

Handle structured incoming requests with predictable processing and response times.

For Cross-Department Processes

Ensure smooth collaboration when requests involve multiple units or authorities.

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Request types

Standardize, automate, and control how requests flow through your organization

Request Types enables public organizations to:

Key benefits

Configurable Request Definitions

Workflow & Approval Automation

Unified Request Management

Define →Submit → Process → Approve → Complete

Tailored to Government Needs

For Internal Approvals & Decisions

For Citizen or Stakeholder Requests

For Cross-Department Processes

Highlights

Frequently asked questions

Ready to see how we can help you?

Tailored to Government Needs

For Internal Approvals & Decisions

For Citizen or Stakeholder Requests

For Cross-Department Processes