Citizen-facing Portals

Provide digital self-service without losing control.

Enable citizens and businesses to submit requests digitally while maintaining full control over internal processing.

Digital first. Enable citizens to submit requests and applications digitally.

Structured intake. Receive complete, validated submissions from the start.

Controlled processing. Route submissions directly into governed internal workflows.

Product overview

Digital entry to public services

  • Citizen-facing digital forms and portals
  • Structured intake of applications and requests
  • Direct integration with internal cases and workflows
  • Secure document submission from external users
Book a demo

Key benefits

Improved access
Citizens can submit requests and applications digitally with clear guidance and fewer errors.
Reduced workload
Structured submissions eliminate manual intake and data re-entry for staff.
Full control
All submissions are processed within governed internal workflows and roles.

Core capabilities

Configurable forms
  • Digital forms tailored to specific services
  • Validation of required data at submission
  • Reusable form components
Workflow integration
  • Automatic creation of cases or requests
  • Routing to correct units and roles
  • Consistent processing across departments
Secure interaction
  • Controlled external access
  • Secure document upload
  • Separation of external and internal data

How it works

Approvals are surfaced to decision-makers through F2 Manager and F2 Touch, allowing secure review and action while maintaining full auditability.

Book a demo

How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. Administrators define request types with workflows and rules
  2. Users submit requests using structured forms
  3. Requests are routed automatically to the right roles — also externally
  4. Decisions and approvals are documented
  5. Requests are completed with full audit trail

All steps are managed within the shared data model of cBrain F2, ensuring consistency across processes and products.

Book a demo

How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. FOI requests are received via email, portals, or internal registration
  2. Requests are automatically structured as FOI cases
  3. Documents are collected, reviewed, and approved within the workflow
  4. Decisions and disclosures are formally documented
  5. Responses are sent with full traceability and audit logging

All steps are handled within the shared data model of cBrain F2, ensuring consistency and reuse across the organization.

Book a demo

Use cases

Service applications

Citizens submit applications digitally, reducing errors and processing time.

Formal requests

Structured intake supports regulated submissions such as permits or disclosures.

Multi-unit services

Submissions can be routed across departments without manual coordination.

Trusted by government leaders

“Citizen-facing portals gave us a single digital front door while keeping internal processing fully structured.”
Head of Digital Services
“We reduced manual intake significantly by moving applications directly into our case workflows.”
Municipal IT Manager
“The solution lets us expand digital services without creating parallel systems.”
Director of Administration

Security & compliance

Deadline control

Submissions enter governed workflows with deadlines tracked from the moment of receipt.

Data protection

Sensitive data is handled securely with role-based access and audit logging.

Compliance ready

All interactions are documented to support regulatory and legal requirements.

Frequently asked questions

Can forms be adapted locally?
Arrow Down Icon
Does this replace internal systems?
Arrow Down Icon
Is onboarding supported?
Arrow Down Icon

Ready to see how we can help you?

Please provide us with some information about yourself, and we will connect you with the most suitable expert. We offer a range of options, from a discussion on your digitalization challenges to a complimentary consultation reviewing your current processes.
Thank you, we have received your request and will be in touch shortly.
Oh no! Something went wrong while submitting the form. Please try again.

How it works

Design digital forms, publish them to citizens, receive structured submissions, and process them directly within internal cases and workflows.

Book a demo