Manage official communication with full traceability and governance.

Communication ensures formal correspondence is handled consistently, documented properly, and always linked to the underlying work.

Formal clarity. Manage official correspondence in a structured way.

Reduced email risk. Keep decisions out of inboxes.

Full documentation. Ensure communication is traceable and auditable.

Product overview

Formal, traceable communication

  • Structured outgoing and incoming correspondence
  • Direct linkage to cases and records
  • Clear ownership and responsibility
  • Versioned and auditable communication
  • Secure handling of sensitive content
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Key benefits

Formal clarity
Official communication follows defined structures and rules.
Reduced risk
Decisions and correspondence are no longer hidden in emails.
Full traceability
All communication is documented and auditable.

Core capabilities

Structured correspondence
  • Create and send formal messages
  • Apply consistent formats
  • Track status and ownership
Case linkage
  • Tie communication directly to cases
  • Maintain full context
  • Avoid detached email threads
History control
  • Preserve all correspondence
  • Track changes and versions
  • Support audits and reviews

Use cases

Official letters

Handle formal outgoing correspondence consistently.

Case dialogue

Maintain traceable communication within cases.

Inter-agency contact

Support formal exchanges with other authorities.

Trusted by government leaders

“Formal communication is now clearly documented and easy to follow.”
Head of Administration
“We no longer rely on inboxes to track important correspondence.”
Senior Case Officer
“The audit trail around communication is a major improvement.”
Internal Audit Manager

Security & compliance

Audit ready

All correspondence is logged and reviewable.

Role control

Only authorized users can create or send formal communication.

Secure handling

Sensitive content is protected by access controls.

Frequently asked questions

Is this a replacement for email?
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Is communication linked to cases?
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Is correspondence auditable?
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