Manage official communication with full traceability and governance.

Communication ensures formal correspondence is handled consistently, documented properly, and always linked to the underlying work.

Formal clarity. Manage official correspondence in a structured way.

Reduced email risk. Keep decisions out of inboxes.

Full documentation. Ensure communication is traceable and auditable.

Product overview

Formal, traceable communication

  • Structured outgoing and incoming correspondence
  • Direct linkage to cases and records
  • Clear ownership and responsibility
  • Versioned and auditable communication
  • Secure handling of sensitive content
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Key benefits

Formal clarity
Official communication follows defined structures and rules.
Reduced risk
Decisions and correspondence are no longer hidden in emails.
Full traceability
All communication is documented and auditable.

Core capabilities

Structured correspondence
  • Create and send formal messages
  • Apply consistent formats
  • Track status and ownership
Case linkage
  • Tie communication directly to cases
  • Maintain full context
  • Avoid detached email threads
History control
  • Preserve all correspondence
  • Track changes and versions
  • Support audits and reviews

How it works

Approvals are surfaced to decision-makers through F2 Manager and F2 Touch, allowing secure review and action while maintaining full auditability.

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How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. Administrators define request types with workflows and rules
  2. Users submit requests using structured forms
  3. Requests are routed automatically to the right roles — also externally
  4. Decisions and approvals are documented
  5. Requests are completed with full audit trail

All steps are managed within the shared data model of cBrain F2, ensuring consistency across processes and products.

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How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. FOI requests are received via email, portals, or internal registration
  2. Requests are automatically structured as FOI cases
  3. Documents are collected, reviewed, and approved within the workflow
  4. Decisions and disclosures are formally documented
  5. Responses are sent with full traceability and audit logging

All steps are handled within the shared data model of cBrain F2, ensuring consistency and reuse across the organization.

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Use cases

Official letters

Handle formal outgoing correspondence consistently.

Case dialogue

Maintain traceable communication within cases.

Inter-agency contact

Support formal exchanges with other authorities.

Trusted by government leaders

“Formal communication is now clearly documented and easy to follow.”
Head of Administration
“We no longer rely on inboxes to track important correspondence.”
Senior Case Officer
“The audit trail around communication is a major improvement.”
Internal Audit Manager

Security & compliance

Audit ready

All correspondence is logged and reviewable.

Role control

Only authorized users can create or send formal communication.

Secure handling

Sensitive content is protected by access controls.

Frequently asked questions

Is this a replacement for email?
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Is communication linked to cases?
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Is correspondence auditable?
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Ready to see how we can help you?

Please provide us with some information about yourself, and we will connect you with the most suitable expert. We offer a range of options, from a discussion on your digitalization challenges to a complimentary consultation reviewing your current processes.
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How it works

Formal communication is created, sent, and stored directly in context, ensuring it remains part of the documented case or process.

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