Manage official communication with full traceability and governance.

Communication ensures formal correspondence is handled consistently, documented properly, and always linked to the underlying work.

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Standardized by Design. Create consistent request handling across departments and processes.
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Automated & Efficient. Reduce manual coordination through workflows, rules, and approvals.
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Transparent & Auditable. Ensure full visibility, accountability, and traceability for every request.

Product overview

Formal, traceable communication

  • Structured outgoing and incoming correspondence
  • Direct linkage to cases and records
  • Clear ownership and responsibility
  • Versioned and auditable communication
  • Secure handling of sensitive content
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Key benefits

Formal clarity
Official communication follows defined structures and rules.
Reduced risk
Decisions and correspondence are no longer hidden in emails.
Full traceability
All communication is documented and auditable.

Core capabilities

Structured correspondence
  • Create and send formal messages
  • Apply consistent formats
  • Track status and ownership
Case linkage
  • Tie communication directly to cases
  • Maintain full context
  • Avoid detached email threads
History control
  • Preserve all correspondence
  • Track changes and versions
  • Support audits and reviews

How it works

Formal communication is created, sent, and stored directly in context, ensuring it remains part of the documented case or process.

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Use cases

Official letters

Handle formal outgoing correspondence consistently.

Case dialogue

Maintain traceable communication within cases.

Inter-agency contact

Support formal exchanges with other authorities.

Trusted by government leaders

“Formal communication is now clearly documented and easy to follow.”
Head of Administration
“We no longer rely on inboxes to track important correspondence.”
Senior Case Officer
“The audit trail around communication is a major improvement.”
Internal Audit Manager

Security & compliance

Audit ready

All correspondence is logged and reviewable.

Reduced risk

Only authorized users can create or send formal communication.

Full traceability

Sensitive content is protected by access controls.

Frequently asked questions

Is this a replacement for email?
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Is communication linked to cases?
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Is correspondence auditable?
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Ready to see how we can help you?

Please provide us with some information about yourself, and we will connect you with the most suitable expert. We offer a range of options, from a discussion on your digitalization challenges to a complimentary consultation reviewing your current processes.
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