Citizen Portals & Self-Service

Integrated digital self-service for structured external participation

Enable structured digital interaction between public authorities and external parties through secure, configurable portals. All submissions, communication, and participation are handled directly within core case and document management processes, reducing manual work while ensuring consistency, traceability, and compliance.

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Products in Citizen Portals & Self-Service

Select the product that fits your organization’s needs — or combine them for complete citizen portals & self-service capability.

Citizen-facing Portals

Provide digital self-service without losing control.

Self-service Configuration

Configure services and processes without coding.

External Participants

Involve external parties securely in governed processes.

Citizen Portals & Self-Service enable public authorities to manage digital interaction with external parties while maintaining full control, traceability, and legal compliance. By capturing input as structured cases from the outset, authorities can improve handling times, ensure consistent processing, and scale digital services without increasing administrative overhead.

Reduce manual handling and follow-up communication

Capture external input as structured cases and data

Ensure secure, compliant interaction with external parties

Standardize and scale self-service without custom development

Introduction

What the products in this area do

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Citizen Portals & Self-Service provide a unified approach to managing digital interaction with citizens, companies, and other external participants as part of formal administrative processes.

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The products enable public authorities to:

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Provide secure, citizen-facing portals for submissions and communication
Configure self-service forms and flows aligned with case processes
Involve external participants directly in cases and workflows
Automatically validate, route, and process incoming information
Maintain a single source of truth with full audit trails

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All interaction with external parties is handled directly within the core case and document management platform, ensuring that self-service strengthens administrative control, consistency, and compliance rather than creating parallel channels.

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Europe

Interreg Deutschland-Danmark

cBrain F2 enables Interreg Deutschland-Danmark Program to streamline EU subsidy management

cBrain F2® enables the Interreg Deutschland-Danmark Program to streamline EU subsidy management. To support EU-funded cross-border projects, cBrain is implementing a digital case management solution based on the cBrain F2 platform

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Europe

Agency for Higher Education and Science

Streamlined case handling for international students

The Danish Agency for Higher Education and Science simplified and accelerated its case processing with cBrain F2®

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Europe

Agency for Higher Education and Science

Faster and more effective case handling for students with disabilities

The Danish Agency for Higher Education and Science streamlined case processing in its Disability Unit through full-scale digital transformation

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Explore our solutions
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Case management

Streamline case management across diverse application areas with an integrated platform for process automation, document handling, and compliance tracking. Ensure efficiency, transparency, and consistency with centralized data and adaptable workflows.

Streamlined application for citizenship

A smooth process for managing citizen applications

Efficient HR case management

Enhancing efficiency and transparency in education administration

EU Natura 2000 protected areas

Efficiently managing subsidies for Natura 2000 compliance

Tax fraud prevention

Strengthening international tax fraud prevention through digitalization