External Participants

Involve external parties securely in governed processes.

Involve citizens, companies, and partners directly in processes without losing control.

Timegap icon
Standardized by Design. Create consistent request handling across departments and processes.
Mission icon
Automated & Efficient. Reduce manual coordination through workflows, rules, and approvals.
Government icon
Transparent & Auditable. Ensure full visibility, accountability, and traceability for every request.

Product overview

Controlled external participation

  • Invite external users to cases or requests
  • Role-based and time-limited access
  • Secure document exchange
  • Full traceability of external actions

Book a demo

Key benefits

Reduced email
External collaboration happens in context, not across fragmented email threads.
Faster responses
External participants can provide input directly, reducing delays.
Clear accountability
All external actions are logged and linked to the underlying work.

Core capabilities

Access control
  • Scope and duration of external access
  • Separation of internal and external information
  • Revocation of access at any time
Structured interaction
  • Assign tasks to external users
  • Request documents or information
  • Capture responses in context
Full traceability
  • Audit logging of external actions
  • Version control of shared documents
  • Documentation of submissions and deadlines

How it works

Internal users invite external participants to specific cases or tasks, define access scope, and capture all interaction securely and traceably.

Book a demo

Use cases

Citizen follow-up

Citizens provide additional documentation securely when requested.

Business input

Companies submit required material directly into cases.

Inter-agency work

External authorities collaborate without system fragmentation.

Trusted by government leaders

“External participants let us involve applicants directly without exposing internal systems.”
Case Officer
“We reduced follow-ups by letting external parties respond directly in the case.”
Project Manager
“The audit trail gives us confidence when involving third parties.”
Head of Compliance

Security & compliance

Scoped access

External users only see what is explicitly shared with them.

Faster responses

All external actions are recorded for review and accountability.

Clear accountability

Data exchange follows strict security and access controls.

Frequently asked questions

Can access be time-limited?
Arrow Down Icon
Do external users see internal notes?
Arrow Down Icon
Is access revocable?
Arrow Down Icon

Ready to see how we can help you?

Please provide us with some information about yourself, and we will connect you with the most suitable expert. We offer a range of options, from a discussion on your digitalization challenges to a complimentary consultation reviewing your current processes.
Thank you, we have received your request and will be in touch shortly.
Oh no! Something went wrong while submitting the form. Please try again.