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Case Management & Workflow Automation

Structured case handling with automation built into workflows
Manage cases end-to-end using standardized structures, configurable workflows, and built-in automation. Ensure consistent processing, full traceability, and operational control across administrative tasks — from intake to decision and closure.

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Products in Case Management & Workflow Automation
Select the product that fits your organization’s needs — or combine them for complete capabilities in case management & workflow automation
Rudersdal kommune logo
Rudersdal Municipality wanted a digital wall-to-wall solution, and cBrain's F2 platform was chosen to support this. Through new responsive web forms, citizens can now report defects directly from their mobile phones.
Transitioned to almost 100% digital service channel
70% more cases are processed without extra staff
50% reduction in cases for access to documents
Read the case
Transportministeriet logo
The Ministry of Transport, together with the Ministry of Climate and Energy, decided to use F2 to transform their workflows, reduce IT costs and increase job satisfaction among their civil servants.
A rise in 37% work happiness
A 10% increase in overall productivity
96% have seen an improvement in transparency
Read the case
Skattestyrelsen logo
Rudersdal Municipality wanted a digital wall-to-wall solution, and cBrain's F2 platform was chosen to support this. Through new responsive web forms, citizens can now report defects directly from their mobile phones.
Transitioned to almost 100% digital service channel
70% more cases are processed without extra staff
50% reduction in cases for access to documents
Read the case
Rudersdal kommune logo
Rudersdal Municipality wanted a digital wall-to-wall solution, and cBrain's F2 platform was chosen to support this. Through new responsive web forms, citizens can now report defects directly from their mobile phones.
Transitioned to almost 100% digital service channel
70% more cases are processed without extra staff
50% reduction in cases for access to documents
Read the case

Standardize and automate case handling across the organization

Case Management & Workflow Automation provide public authorities with a consistent, scalable foundation for handling administrative work. By structuring cases and embedding automation directly into workflows, authorities can reduce manual effort, improve processing times, and ensure compliant, repeatable case handling across teams and organizational units.
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Automate workflows to reduce manual work and delays
Mission icon
Standardize case handling across processes and departments
Ensure full traceability and auditability of case decisions
Scale administrative capacity without increasing complexity
Introduction

What the products in this area do


Case Management & Workflow Automation enable public authorities to structure, manage, and automate administrative work using a unified case framework.

The products allow authorities to:

  • Create and manage cases as the foundation for administrative processes
  • Organize information and documents in structured case folders
  • Define standardized case templates with predefined data, tasks, and workflows
  • Automate routing, approvals, and status changes
  • Ensure consistent handling, documentation, and compliance across cases

All case handling is performed directly within the core platform, providing a single source of truth and ensuring that workflows, data, and documentation remain fully aligned throughout the lifecycle of each case.

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Explore how we have helped others

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Interreg Deutschland-Danmark
cBrain F2 enables Interreg Deutschland-Danmark Program to streamline EU subsidy management
cBrain F2® enables the Interreg Deutschland-Danmark Program to streamline EU subsidy management. To support EU-funded cross-border projects, cBrain is implementing a digital case management solution based on the cBrain F2 platform
Agency for Higher Education and Science
Streamlined case handling for international students
The Danish Agency for Higher Education and Science simplified and accelerated its case processing with cBrain F2®
Agency for Higher Education and Science
Faster and more effective case handling for students with disabilities
The Danish Agency for Higher Education and Science streamlined case processing in its Disability Unit through full-scale digital transformation

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Explore our solutions

Case management
Case management
Streamline case management across diverse application areas with an integrated platform for process automation, document handling, and compliance tracking. Ensure efficiency, transparency, and consistency with centralized data and adaptable workflows.
Rudersdal kommune logo
Rudersdal Municipality wanted a digital wall-to-wall solution, and cBrain's F2 platform was chosen to support this. Through new responsive web forms, citizens can now report defects directly from their mobile phones.
Transitioned to almost 100% digital service channel
70% more cases are processed without extra staff
50% reduction in cases for access to documents
Read the case
Transportministeriet logo
The Ministry of Transport, together with the Ministry of Climate and Energy, decided to use F2 to transform their workflows, reduce IT costs and increase job satisfaction among their civil servants.
A rise in 37% work happiness
A 10% increase in overall productivity
96% have seen an improvement in transparency
Read the case
Skattestyrelsen logo
Rudersdal Municipality wanted a digital wall-to-wall solution, and cBrain's F2 platform was chosen to support this. Through new responsive web forms, citizens can now report defects directly from their mobile phones.
Transitioned to almost 100% digital service channel
70% more cases are processed without extra staff
50% reduction in cases for access to documents
Read the case
Rudersdal kommune logo
Rudersdal Municipality wanted a digital wall-to-wall solution, and cBrain's F2 platform was chosen to support this. Through new responsive web forms, citizens can now report defects directly from their mobile phones.
Transitioned to almost 100% digital service channel
70% more cases are processed without extra staff
50% reduction in cases for access to documents
Read the case