AI Task Specialist

Better quality

Automate case work with AI - directly inside your processes.

Use AI for specific tasks by embedding task-specific intelligence directly into government workflows.

Built for governance. Maintain compliance, traceability, and control at every step.

Process and user control. Configure and maintain AI-supported workflows using the F2 Service Builder.

Data sovereignty. AI runs on-premise in your environment, so data never leaves the F2 platform.

Product overview

Process-driven AI execution

  • Automate task-specific case work
  • Embedded in F2 case workflows
  • Configured via F2 Service Builder
  • Supports case preparation, screening, and validation
  • Full documentation of AI-supported work
  • Combine generative and agentic AI within the F2 platform
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Key benefits

Higher productivity
Automate repetitive case tasks and reduce manual workload.
Higher productivity
Ensure consistent task execution based on defined rules and data.
Full control
Keep human control while maintaining auditability and compliance.

Core capabilities

Automated case screening
  • Screen cases step-by-step within defined workflows
  • Identify missing data and highlight attention points
  • Document results directly in the case
AI-assisted case handling
  • Chat with AI directly within case tasks
  • Ask questions and receive contextual answers
  • Use AI-generated input in case decisions
Human-in-the-loop control
  • Require human validation before final decisions
  • Ensure case workers review and approve AI-supported work
  • Document human involvement as part of the case

How it works

AI Task Specialist is a special type of AI agent — a new digital colleague trained to carry out specific tasks in the case workflow and work side by side with caseworkers.

AI Task Specialist is governed by three types of prompts:

  • Role
  • Outcome
  • Skills

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See it for yourself

AI Task Specialists are embedded directly into case workflows and activated at specific steps to perform defined tasks. Using roles, instructions, and reusable skills, the F2 AI Task Specialist executes work based on structured government processes while documenting each action as part of the case.

Watch the video to learn more or book a demo where we can present the AI Task Specialist in more detail.

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Use cases

Handling high case volumes

Manage growing case loads without increasing staffing by automating repetitive tasks.

Ensuring consistent case handling

Support consistent handling of complex cases by applying rules and structured workflows.

Decision support

Support case workers and leadership with analysis and recommendations within workflows.

Trusted by government leaders

“I can focus on decisions while routine tasks are handled automatically.”
Head of Department
“We use AI where it actually creates value - inside our case processes.”
Chief Information Officer
“It improves productivity without compromising compliance or control.”
Head of Legal

Security & compliance

Controlled execution

AI operates within defined roles, instructions, and skills.

Full traceability

All AI-supported tasks are documented as part of the case record.

Data sovereignty

Run on-premise to keep data within your own environment.

Frequently asked questions

Can AI Task Specialist perform tasks automatically?
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What makes AI Task Specialist different from other AI solutions?
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Ready to see how we can help you?

Please provide us with some information about yourself, and we will connect you with the most suitable expert. We offer a range of options, from a discussion on your digitalization challenges to a complimentary consultation reviewing your current processes.