Self-service Configuration

Configure services and processes without coding.

Enable non-IT professionals to design, adapt, and govern digital services using Service Builder.

Business-led change. Configure services and processes without coding.

Faster adaptation. Respond quickly to policy or legislative changes.

Governed flexibility. Maintain control over configuration and deployment.

Product overview

Business-led service configuration

  • Low-code/no-code service design
  • Configuration of forms, data, and rules
  • End-to-end workflow configuration
  • Versioned and governed service changes

Book a demo

Key benefits

Faster change
Services can be adapted quickly as legislation, policy, or requirements change.
Business ownership
Domain experts configure services without reliance on IT projects.
Governed flexibility
All configurations follow controlled rules, roles, and approvals.

Core capabilities

Service design
  • Design digital services using Service Builder
  • Configure forms and required data
  • Define validation and business rules
Workflow setup
  • Configure process steps and approvals
  • Define routing and escalation rules
  • Align workflows with policies
Lifecycle control
  • Version and test service changes
  • Deploy updates safely
  • Maintain traceability of changes

Use cases

Regulatory changes

Update services quickly in response to new laws or policies.

New services

Launch new digital services without custom development.

Process optimization

Continuously improve services based on operational insight.

Trusted by government leaders

“Service Builder allows us to adapt digital services as regulations change, without waiting for development projects.”
Head of Digital Transformation
“We moved ownership of service design closer to the business while keeping governance intact.”
Enterprise Architect
“The ability to version and deploy changes safely has been critical for operational stability.”
IT Operations Manager

Security & compliance

Controlled configuration

Only authorized users can design and deploy service configurations.

Change traceability

All configuration changes are logged and auditable.

Secure execution

Configured services run within secure, role-based workflows.

Frequently asked questions

Is coding required?
Arrow Down Icon
Who configures services?
Arrow Down Icon
Can changes be reversed?
Arrow Down Icon

Ready to see how we can help you?

Please provide us with some information about yourself, and we will connect you with the most suitable expert. We offer a range of options, from a discussion on your digitalization challenges to a complimentary consultation reviewing your current processes.
Thank you, we have received your request and will be in touch shortly.
Oh no! Something went wrong while submitting the form. Please try again.