Self-service Configuration

Configure services and processes without coding.

Enable business users to design, adapt, and govern digital services using Service Builder.

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Standardized by Design. Create consistent request handling across departments and processes.
Mission icon
Automated & Efficient. Reduce manual coordination through workflows, rules, and approvals.
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Transparent & Auditable. Ensure full visibility, accountability, and traceability for every request.

Product overview

Business-led service configuration

  • Low-code/no-code service design
  • Configuration of forms, data, and rules
  • End-to-end workflow configuration
  • Versioned and governed service changes

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Key benefits

Faster change
Services can be adapted quickly as legislation, policy, or requirements change.
Business ownership
Domain experts configure services without reliance on IT projects.
Governed flexibility
All configurations follow controlled rules, roles, and approvals.

Core capabilities

Service design

    • Design digital services using Service Builder
    • Configure forms and required data
    • Define validation and business rules
  • Workflow setup
    • Configure process steps and approvals
    • Define routing and escalation rules
    • Align workflows with policies
    Lifecycle control
    • Version and test service changes
    • Deploy updates safely
    • Maintain traceability of changes

    How it works

    Business users design and configure services in Service Builder, test changes, and deploy them directly into live operations under controlled governance.

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    Use cases

    Regulatory changes

    Update services quickly in response to new laws or policies.

    New services

    Launch new digital services without custom development.

    Process optimization

    Continuously improve services based on operational insight.

    Trusted by government leaders

    “Service Builder allows us to adapt digital services as regulations change, without waiting for development projects.”
    Head of Digital Transformation
    “We moved ownership of service design closer to the business while keeping governance intact.”
    Enterprise Architect
    “The ability to version and deploy changes safely has been critical for operational stability.”
    IT Operations Manager

    Security & compliance

    Controlled configuration

    Only authorized users can design and deploy service configurations.

    Business ownership

    All configuration changes are logged and auditable.

    Governed flexibility

    Configured services run within secure, role-based workflows.

    Frequently asked questions

    Is coding required?
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    Who configures services?
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    Can changes be reversed?
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    Ready to see how we can help you?

    Please provide us with some information about yourself, and we will connect you with the most suitable expert. We offer a range of options, from a discussion on your digitalization challenges to a complimentary consultation reviewing your current processes.
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