Self-service Configuration

Configure services and processes without coding.

Enable non-IT professionals to design, adapt, and govern digital services using Service Builder.

Business-led change. Configure services and processes without coding.

Faster adaptation. Respond quickly to policy or legislative changes.

Governed flexibility. Maintain control over configuration and deployment.

Product overview

Business-led service configuration

  • Low-code/no-code service design
  • Configuration of forms, data, and rules
  • End-to-end workflow configuration
  • Versioned and governed service changes

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Key benefits

Faster change
Services can be adapted quickly as legislation, policy, or requirements change.
Business ownership
Domain experts configure services without reliance on IT projects.
Governed flexibility
All configurations follow controlled rules, roles, and approvals.

Core capabilities

Service design
  • Design digital services using Service Builder
  • Configure forms and required data
  • Define validation and business rules
Workflow setup
  • Configure process steps and approvals
  • Define routing and escalation rules
  • Align workflows with policies
Lifecycle control
  • Version and test service changes
  • Deploy updates safely
  • Maintain traceability of changes

How it works

Approvals are surfaced to decision-makers through F2 Manager and F2 Touch, allowing secure review and action while maintaining full auditability.

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How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. Administrators define request types with workflows and rules
  2. Users submit requests using structured forms
  3. Requests are routed automatically to the right roles — also externally
  4. Decisions and approvals are documented
  5. Requests are completed with full audit trail

All steps are managed within the shared data model of cBrain F2, ensuring consistency across processes and products.

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How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. FOI requests are received via email, portals, or internal registration
  2. Requests are automatically structured as FOI cases
  3. Documents are collected, reviewed, and approved within the workflow
  4. Decisions and disclosures are formally documented
  5. Responses are sent with full traceability and audit logging

All steps are handled within the shared data model of cBrain F2, ensuring consistency and reuse across the organization.

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Use cases

Regulatory changes

Update services quickly in response to new laws or policies.

New services

Launch new digital services without custom development.

Process optimization

Continuously improve services based on operational insight.

Trusted by government leaders

“Service Builder allows us to adapt digital services as regulations change, without waiting for development projects.”
Head of Digital Transformation
“We moved ownership of service design closer to the business while keeping governance intact.”
Enterprise Architect
“The ability to version and deploy changes safely has been critical for operational stability.”
IT Operations Manager

Security & compliance

Controlled configuration

Only authorized users can design and deploy service configurations.

Change traceability

All configuration changes are logged and auditable.

Secure execution

Configured services run within secure, role-based workflows.

Frequently asked questions

Is coding required?
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Who configures services?
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Can changes be reversed?
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Ready to see how we can help you?

Please provide us with some information about yourself, and we will connect you with the most suitable expert. We offer a range of options, from a discussion on your digitalization challenges to a complimentary consultation reviewing your current processes.
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How it works

Business users design and configure services in Service Builder, test changes, and deploy them directly into live operations under controlled governance.

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