As part of our obligations under the Personal Data Act, we must ensure that personal data in connection with operational issues is processed correctly. To document operational issues, it may often be necessary for you as a customer to provide log files, screenshots or other information. Such information may contain personal data, and this information is usually in the form of attachments to the issue. Personal data is treated with confidentiality and must be retained for as long as it is relevant (i.e. as long as the operational issue is ongoing).
When a support issue is resolved and closed, it is no longer necessary to keep the information documenting the error/problem. cBrain has therefore decided that all attached documents to support issues are automatically deleted 30 days after the issue is closed, i.e. the status is set to "Closed". Some support issues result in a decision to make a change to the standard software. In these cases, documents associated with the original support issue will not be closed until the development task is completed.
Some issues remain open long after Resolution is set to "Complete", i.e. Ssatus is not set to "Closed". In practice, this means that the attached documents are therefore not deleted. As part of the new procedure, issues with Resolution set to "Complete" will be closed after 30 days.
We recommend that you avoid entering personal data in the Gemini issue itself, but only in attachments. Personal data in the Gemini issue itself may be removed by cBrain without notice if discovered.
