Confident, compliant handling of Freedom of Information requests — at scale

Managing Freedom of Information requests is a legal obligation, but it should not become an operational burden. FOI Requests provides public authorities with a structured, auditable, and efficient way to receive, process, and respond to FOI requests — while maintaining full transparency and control.

Built on the cBrain F2 platform, FOI Requests integrates case handling, records, correspondence, and approvals in one secure flow, ensuring compliance without fragmented systems or manual coordination.

Standardized by design. Create consistent request handling across departments and processes.

Automated & efficient. Reduce manual coordination through workflows, rules, and approvals.

Transparent & auditable. Ensure full visibility, accountability, and traceability for every request.

Product overview

FOI Requests enables public organizations to

  • Manage the full FOI lifecycle from intake to final response in one system
  • Ensure consistent, compliant handling through workflows and deadlines
  • Maintain complete traceability of decisions, documents, and correspondence
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Key benefits

Compliance & risk management
Efficiency & standardization
Insight & accountability

Core capabilities

Structured FOI case management
  • Central registration of FOI requests
  • Case-based handling with defined roles and access rights
  • Secure storage of all related documents and records
Workflow, deadlines & approvals
  • Configurable FOI workflows reflecting local rules and legislation
  • Automated deadline reminders and escalation
  • Formal approval steps fully logged and traceable
Correspondence & disclosure
  • Managed outgoing responses and disclosures
  • Separation of internal working documents and external releases
  • Full documentation of what was disclosed, when,and why

How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. FOI requests are received via email, portals, or internal registration
  2. Requests are automatically structured as FOI cases
  3. Documents are collected, reviewed, and approved within the workflow
  4. Decisions and disclosures are formally documented
  5. Responses are sent with full traceability and audit logging

All steps are handled within the shared data model of cBrain F2, ensuring consistency and reuse across the organization.

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Use cases

Ministries and Central Agencies

Handle complex FOI requests involving multiple departments with full coordination and oversight.

Municipalities

Ensure consistent FOI handling across decentralized units while maintaining central control.

Regulatory Authorities

Support legally robust decision-making with complete documentation and audit readiness.

Trusted by government leaders

“FOI handling used to depend heavily on individual experience. Now the process is standardized, deadlines are visible, and compliance is no longer a concern.”
Head of Legal Services
“Having a shared approach to requests across departments has reduced delays and manual coordination significantly.”
Director of Administration
“The ability to see status and risks across all requests gives management real confidence in both compliance and delivery.”
Permanent Secretary’s Office

Security & compliance

Statutory Deadlines Built In

FOI deadlines are tracked automatically, reducing the risk of missed response times and non-compliance with FOI legislation.

Controlled Access to Sensitive Information

Role-based access ensures that only authorized users can view, assess, and disclose sensitive documents throughout the FOI process.

Full audit logging and version control

All actions, decisions, and disclosures are logged end to end, providing full documentation for audits, complaints, or legal review.

Frequently asked questions

How does FOI Requests integrate with other products?
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What is required from IT?
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Is onboarding and configuration included?
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Ready to see how we can help you?

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