FOI Requests

Confident, compliant handling of Freedom of Information requests — at scale

Managing Freedom of Information requests is a legal obligation, but it should not become an operational burden. FOI Requests provides public authorities with a structured, auditable, and efficient way to receive, process, and respond to FOI requests — while maintaining full transparency and control.

Standardized by Design. Create consistent request handling across departments and processes.

Automated & Efficient. Reduce manual coordination through workflows, rules, and approvals.

Transparent & Auditable. Ensure full visibility, accountability, and traceability for every request.

Product overview

FOI Requests enables public organizations to:

Manage the full FOI lifecycle from intake to final response in one system
Ensure consistent, compliant handling through workflows and deadlines
Maintain complete traceability of decisions, documents, and correspondence

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Key benefits

Compliance & Risk Management

Built-in deadline tracking aligned with FOI legislation ensures every request is handled on time, while a complete audit trail captures all requests, decisions, and disclosures, significantly reducing the risk of non-compliance and potential legal escalation.

Efficiency & Standardization

Organization-wide FOI workflows and templates standardize how requests are handled, supported by automated task assignment and approvals that reduce dependency on emails, spreadsheets, and manual follow-ups.

Insight & Accountability

A central overview of both active and completed FOI cases provides clear ownership at each step of the process and ensures a documented rationale that supports consistent, defensible decisions.

Core capabilities

Structured FOI Case Management

Central registration of FOI requests
Case-based handling with defined roles and access rights
Secure storage of all related documents and records

Workflow, Deadlines & Approvals

Configurable FOI workflows reflecting local rules and legislation
Automated deadline reminders and escalation
Formal approval steps fully logged and traceable

Correspondence & Disclosure

Managed outgoing responses and disclosures
Separation of internal working documents and external releases
Full documentation of what was disclosed, when, and why

How it works

Receive→ Assess → Process → Decide → Respond

FOI requests are received via email, portals, or internal registration
Requests are automatically structured as FOI cases
Documents are collected, reviewed, and approved within the workflow
Decisions and disclosures are formally documented
Responses are sent with full traceability and audit logging

All steps are handled within the shared data model of cBrain F2, ensuring consistency and reuse across the organization.

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Use cases

Tailored to Government Needs

For Ministries and Central Agencies

Handle complex FOI requests involving multiple departments with full coordination and oversight.

For Municipalities

Ensure consistent FOI handling across decentralized units while maintaining central control.

For Regulatory Authorities

Support legally robust decision-making with complete documentation and audit readiness.

Security & compliance

Highlights:

GDPR-compliant by design
Role-based access control
Full audit logging and version control
Secure document and data handling

These controls are inherited from the underlying cBrain F2 platform and apply consistently across all processes.

Frequently asked questions

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Use cases