Design, deliver, and manage digital services in a controlled way.

Design, deliver, and manage digital services in a controlled way.

Services provides a structured framework for defining and running digital services, ensuring consistent delivery, governance, and integration with internal processes.

Consistent delivery. Run services the same way every time.

Faster launch. Deploy new services without custom builds.

Governed execution. Ensure services follow defined rules.

Product overview

Structured digital service management

  • Definition of digital services
  • Configuration of service behavior and rules
  • Integration with cases and workflows
  • Reuse of service components
  • Governed service execution
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Key benefits

Consistent delivery
Services are delivered the same way every time.
Faster rollout
New services can be launched without custom development.
Governed execution
Service behavior follows defined rules and controls.

Core capabilities

Service definition
  • Define service scope and purpose
  • Configure required data and inputs
  • Align services with policies
Process integration
  • Connect services to cases and workflows
  • Ensure structured processing
  • Maintain end-to-end traceability
Reuse and scale
  • Reuse service components
  • Apply patterns across services
  • Scale service portfolios efficiently

How it works

Approvals are surfaced to decision-makers through F2 Manager and F2 Touch, allowing secure review and action while maintaining full auditability.

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How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. Administrators define request types with workflows and rules
  2. Users submit requests using structured forms
  3. Requests are routed automatically to the right roles — also externally
  4. Decisions and approvals are documented
  5. Requests are completed with full audit trail

All steps are managed within the shared data model of cBrain F2, ensuring consistency across processes and products.

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How it works

A few simple steps are all that are needed to ensure a consistent and compliant process:

  1. FOI requests are received via email, portals, or internal registration
  2. Requests are automatically structured as FOI cases
  3. Documents are collected, reviewed, and approved within the workflow
  4. Decisions and disclosures are formally documented
  5. Responses are sent with full traceability and audit logging

All steps are handled within the shared data model of cBrain F2, ensuring consistency and reuse across the organization.

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Use cases

Citizen services

Deliver structured digital services to citizens.

Internal services

Standardize internal service offerings.

Service portfolios

Manage multiple services consistently.

Trusted by government leaders

“Services helped us standardize how digital offerings are delivered.”
Head of Digital Services
“We can launch new services without starting from scratch.”
Service Owner
“The governance around services is critical for compliance.”
Enterprise Architect

Security & compliance

Controlled execution

Only approved configurations are used in live services.

Traceable delivery

Service execution is logged and auditable.

Secure integration

Services run within platform security controls.

Frequently asked questions

Are services configurable?
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Do services integrate with cases?
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Are services governed centrally?
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Ready to see how we can help you?

Please provide us with some information about yourself, and we will connect you with the most suitable expert. We offer a range of options, from a discussion on your digitalization challenges to a complimentary consultation reviewing your current processes.
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How it works

Administrators define services centrally, which are then executed consistently through connected workflows and cases under controlled governance.

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